To cancel your booking or to make changes to the location, time or date of your reservation, please contact us via email or by phone.

We accept MasterCard, Visa, Diners and Amex credit cards. Cash or virtual credit cards are not accepted.

Debit Cards for deposits are only accepted if you take our Carefree Full Insurance Package. This lowers the deposit amount to 100 €, which are blocked on your card for the duration of the rental. If full insurance is not purchased, a valid credit card in the name of the renter is required along with a full deposit amount which varies between car groups (700 € - 1400 €).

All our vehicles are insured, with a limit on the amount you are responsible for in case of an accident. This amount differs depending on the rented car group and purchased insurance.
We always recommend taking our full insurance package for a worry-free visit. It lowers your responsibility amount to 0 € (this does not apply for drunk driving or any irresponsible behaviour)!
If you are involved in an accident, please always call the local police, and contact us in case of damage.

If you receive a parking ticket or traffic fine during your rental, we kindly recommend you pay the penalty charge yourself to avoid additional administration costs.

The “Carefree package” is a full insurance product of Avant Car. It covers all types of damages that are not a result of negligence or driving under the influence of alcohol and/or drugs. With “Carefree insurance” the deposit for all car groups is lowered to 100.00 EUR.

The Cross-Border Fee applies when driving our rented vehicles outside of the borders of North Macedonia, and amounts to €35.00 per visited country.
Travel is permitted to Albania, Kosovo, Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Montenegro, Serbia, and Slovenia. Driving within other countries is forbidden. Entry to prohibited countries is subject to a fine of €625.00.

From Macedonia, it is possible to return the vehicle to the following locations abroad:
Slovenia: Ljubljana, Maribor & Koper,
Croatia: Zagreb, Zadar, Split & Dubrovnik.

A One-way Fee is charged when the pick-up and drop-off locations are different. The prices are available in the rental T&Cs.

A deposit is a blocked amount of funds on the credit card. The deposit for our car hire services consists of a damage waiver with an additional amount for a full tank of fuel, possible parking fines and cleaning fees in case of smoking in the vehicle. The deposit amounts differ and depend on the booked vehicle group.

Pre-authorization is the holding of blocked funds on the renter’s credit card during the rental period. The pre-authorized amount is used in case the rental period is extended and if the vehicle is returned with a lack of fuel or with a parking fine.

The deposit is automatically released within 30 business days after the end of rental. The release of blocked funds depends exclusively on the card’s issuing bank – Avant Car never has access to the blocked funds and has no influence over the duration of this process.